The triple “C” are here to stay! (Customer Command Centres)

You have just launched your new website and you’re excited that sales are starting to come through, but you did not anticipate that anyone would actually “ask you a question” regarding their purchase or questions you regarding your products!

In fact, by the end of day one, you are 2000+ messages deep and it’s growing…

The big problem you face is that messages are coming from every direction including Instagram direct message, Facebook Messenger, Email, WeChat, WhatsApp and more.

What do you do?

You can either do it yourself, pay someone to start replying to each or just simply cry…

(We can hear your admin team saying finally someone understands!)

Well, have we got a surprise for you. There is a new entrant SaaS subcategory which has bolted on to the chatbot market called command centres.

This service allows you to manage all your client’s questions and messenger chats in one platform. You can use triggers and rules to build guided experiences, collect data, assign customers to agent, automate follow-ups, and more.

Some already are integrated with the latest in AI learning which actually replies to your messages based on how you have replied before. (How good is that?)

Due to being a new entry to the market, not all messaging/email services are integrated yet but we are likely to see a number of competitors hit the market driving the value up and cost down.